Paul Brandvold - ITSM Writer and Speaker
I simplify IT Service Management through stories, culture, and real-world experience.
Trusted by ITSM & Technology vendors and events for sharp, human-centered insight.
3M +
15 +
LinkedIn Impressions in 2025
Years of leadership
How can we work together
I collaborate with ITSM and technology vendors, conferences, and industry leaders through:
Story-driven thought leadership
Real-world insights for product and culture
Webinars, live sessions, and event speaking
Creative, human-centered ITSM content
If you want messaging that resonates with the people who actually use your tools and practices, I can help.
About Paul Brandvold
I’m an IT Service Management leader, ITIL 4 Master, writer, and speaker focused on the human side of ITSM. I help IT teams, leaders, and vendors understand what really drives progress in service management: people, culture, and everyday experience.
My work explores the gap between how ITSM looks on paper and how it feels in real life. I write about culture, behavior, and trust, not just processes and tools.
My upcoming book, The Human Side of IT Service Management, tells grounded stories through relatable characters and examines the cultural patterns that shape how teams work, struggle, and adapt.
On LinkedIn, my writing has reached millions of views in 2025 and has grown into a recognizable ITSM voice for practitioners, tool vendors, and conference organizers who want honest, real world insight.
With more than 15 years in IT leadership, I have learned that most challenges are not purely technical. They are human. That is the perspective I bring to my writing, speaking, and partnerships.
Contact
If you'd like to explore a speaking engagement, partnership, or collaboration, feel free to reach out.